Local Act Comics Policies
Privacy Policy
Local Act Comics (LAC) has adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Australian Commonwealth).
Personal Information
LAC collects, holds and uses personal information in the following areas:
Consumers;
Business planning
Consumer information is usually collected via consumer queries, direct purchase, promotions and competitions. The information may include:
your name, address, contact number(s) and email address
information about your preference for goods or services we offer from time to time
details of any prizes you may have won
a record of any queries you have made
Purposes for collecting the information
Wherever possible, LAC collects this information directly from you. We use it for the following purposes:
to contact you directly about LAC, its products , special offers and other promotions
to inform you of LAC products or publications we think you might be interested in
to approve transactions you wish to make
to confirm your identity
to provide you with products you have requested
to follow up or pursue any queries you make
How we manage personal information
LAC is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.
You can advise us if you would prefer not to be directly contacted by LAC by visiting our website and emailing us of your wish to be deregistered; your details will then be erased from our database.
Details are held for up to 12 months after initial purchase or promotion. After this, they are then destroyed in a secure manner.
Disclosure
LAC does not sell, rent or otherwise make available any personal information to third parties. Personal information may, as required and upon request, be transferred to or handled by Government or statutory authorities. Such action will prompt a notification via email to you.
Local Act Comics Delivery and Returns Policy
Delivery Policy
Most LAC products are delivered via Australia Post Regular Post service; an additional charge will be incurred for buyers requesting express, overnight or courier delivery.
Please ensure that you provide a valid delivery address. Where a valid address is not provided the purchaser will bear the expense to have the goods re-delivered.
Returns Policy
Time Limit
LAC is happy to accept returns up to 30 days after the item was delivered
Change of Mind
We are unable to offer a refund for a change of mind.
Faulty or unsuitable items or items received in error
If you have received a faulty item or an unsuitable item, or received an item in error, we are happy to replace, exchange or refund the item for you.
We will pay the costs of postage and handling if you return a faulty or unsuitable item or an item received in error. If you choose to exchange or replace the item we will pay the costs of postage and handling of the replacement item. Please contact us before returning any items.
Damaged Items
All products are carefully packed to endure reasonable handling through the delivery process. We are NOT responsible for damage resulting from abnormal or extreme delivery conditions.
How long does a refund take?
Refunds are usually processed within 14 business days. We will email you once we have processed your refund.
All refunds must be issued to the original purchaser.
LAC Continuity of Customer Service ©
In order to enhance your shopping experience LAC has created the LAC Continuity of Customer Service © system, which means the person who initially processed the order, becomes the point of contact for the entire transaction.
The LAC Continuity of Customer Service © means that an LAC representative
will personally deal with you from point of purchase, post and delivery to answering questions and even fielding any complaints you may have. So throughout your purchase there will be someone who knows your name and transaction history, unlike some other internet based companies where you may be handled by many different people, frustratingly repeating your entire history each time. The LAC Continuity of Customer Service© means a level of personal attention throughout the transaction chain, this gives you, the customer, all the speed and convenience of 21st century shopping with the confidence and reassurance you would expect from your local shopkeeper of years gone by.